Choosing a Hand Dryer

How do I choose the best hand dryer for my needs?

Choosing the best hand dryer depends on what features are most important to you. You’ll want to consider hand-drying speed, efficiency, power, sound, appearance, maintenance, and cost. While a new, energy-efficient hand dryer might cost more upfront, it will be more beneficial and cost-effective in the long-run. You should also consider the warranty of the product and if it is ADA compliant (ADA hand dryer). Each of these and more will impact your purchase decision. 

What should I look for in hand dryer performance?

Finding the hand dryer with performance ideal for your facility depends on what features are important to you. Look for Made in USA Certified hand dryers with a warranty you are comfortable with. You may also want to look to products that have been PCR tested which means tested and evaluated in a clear, consistent way, allowing you, the consumer, to make better-informed decisions. Consider how many guests will be using your hand dryer every day. The XLERATOR has an 8-second dry time, making it ideal for busy restrooms where a longer dry time may cause congestion. The XLERATOReco has a slightly longer dry time but has added features to save energy. Compare the models of our hand dryers and find the right fit for your needs with our product comparison chart.

How long do hand dryers last?

Most hand dryers last between seven to 10 years, depending on the frequency of use. Our high-speed energy-efficient hand dryers are warrantied for 7 years and last much longer.

How much does it cost to install a hand dryer?

Installing a hand dryer is very simple and can range in costs for installation. We highly recommend the installation is done by a licensed electrician. Follow these five easy steps to install your hand dryer.

How do I select an appropriate hand dryer voltage?

To determine which hand dryer voltage is appropriate for your facility and usage, you’ll want to consider the voltage in use at your facility. If you don’t know your facility’s voltage settings, consult an electrician for available usage and match that number with the voltage settings listed for each hand dryer.

My dryer is marked for 110-120V, but I have 208-277V service. Is there a switch to convert the voltage?

There is no switch to convert the voltage of your hand dryer. Although hand dryers are available in multiple voltages, the dryers are voltage specific and must be installed on appropriate voltage as marked.

How many watts does a hand dryer use? 

Our XLERATOR hand dryer comes in 3 different specifications and uses 1240-1450 Watts, 1160-1490 Watts, and 1410 Watts.

Our XLERATOReco hand dryer comes in 3 different specifications as well and uses 460-530 Watts, 425-500 Watts, and 500 Watts

Our ThinAir also comes in 3 different specifications and uses 770-915 Watts, 735-950 Watts, and 890 Watts.

Hand Dryers & the Environment

How sustainable and environmentally friendly are hand dryers? 

Not all hand dryers are created equal. To understand if a hand dryer is environmentally friendly, check to see if it has an Environmental Product Declaration (EPD) certification. This is a way of assessing the impact a product will have on the environment through the study of its energy consumption during production, usage, and disposal. The first hand dryer manufacturer to publish verified, third party EPDs was Excel Dryer. Because paper towels generate a lot of carbon emissions and waste, hand dryers are a significantly more sustainable, “greener” option. High-speed hand dryers that use room temperature air, like the XLERATOReco, are the most energy-efficient and produce the least amount of carbon dioxide emissions. An added bonus, Excel Dryer’s high-speed, energy-efficient hand dryers qualify for the most LEED v4 credits of any hand dryer on the market

Are hand dryers hygienic?

Yes hand dryers are hygienic! There have been several studies, including ones by the Mayo Clinic, CleanLink and Laval University, which show that hand dryers are the more hygienic option when it comes to drying hands. Read more about hand dryer hygiene here.

Why are hand dryers better than paper towels?

Hand dryers provide dramatic cost savings over paper towels over time. While hand dryers require the upfront investment of purchasing the unit, paper towels must be purchased often and in bulk. Paper towels also drive up restroom management costs, requiring maintenance staff to refill paper towel dispensers and clean up paper towels left on floors, in the toilet, or in other inappropriate areas. Determine your potential cost savings and cost of hand dryers with our calculator.

How do I turn the power off to my hand dryer?

You cannot “switch” off the power on your Excel Dryer hand dryer. Your dryer must be hard-wired back to your electrical panel. Locate the circuit breaker assigned and turn it off. The red LED light in the sensor on the hand dryer will also go out confirming the device is no longer receiving power.

Can I put a heating element into an XLERATOReco hand dryer?

No, a heating element cannot be added to the XLERATOReco hand dryer. The XLERATOReco dryer is tested by UL to a different standard than our standard XLERATOR. Modifying the heating element in any way will void the warranty and UL listing of your XLERATOReco.

Hand Dryers & Design

Can I customize my hand dryer to match the restroom?

Customizing your Excel Dryer hand dryer to match your restroom design and architecture is simple. Create a custom hand dryer with Custom Covers, which allows you to customize your hand dryer with colors, graphics, or messaging that aligns with your brand. When installing your hand dryers, you’ll also have access to Wall Guards, which protect your restroom walls from the displaced water; Recess Kits, which sit your hand dryer in the restroom wall slightly for ADA Compliance; or XChanger Kits, to completely replace a paper towel and waste receptacle wall unit.

How do I remove the cover from my hand dryer?

To remove your Excel Dryer cover, a special 5/32” (.1563 mm) Hex Key with a hole in the center of the arm is required. Check with your distributor or manufacturer to obtain one.

Hand Dryer Maintenance and Troubleshooting

Where is the serial number of my dryer located?

You can find the serial number of your Excel hand dryer both on the outside cover (lower left side) and on the inside housing.

Why doesn’t my dryer turn on?

There are many reasons why a hand dryer may not turn on. Refer to the Excel Dryer Trouble Codes Chart for troubleshooting assistance. If troubleshooting does not resolve the problem, please contact us.

Why doesn’t my dryer have any heat?

In some cases, the hand dryer is not meant to dispense hot air — for example, an XLERATOReco® dryer has no heating element and will not dispense hot air. If you do not have an ECO dryer, check the dial marked H on the control assembly and ensure it is in the “on” position. If your hand dryer still does not have heat, your heating element may have failed.

Why is my dryer only blowing half of what it used to?

Check for a crack in the plastic housing, nozzle, at the heating element, and in the motor bracket inside the housing. Cracks will allow air to escape before reaching the nozzle area. If no cracks are found, your motor may be failing.

Why does my hand dryer have a burning smell and/or a grinding noise?

A burning smell or grinding noise can be caused by debris being sucked up into the heating element, so inspect the dryer and clear it of any debris. If there is no debris in the heating element, a burning smell or grinding noise might be signs of a failing motor.

How do I make my hand dryer quieter?

If your hand dryer is too loud, you may have a dryer with a standard .8 nozzle. A 1.1 noise reduction nozzle or turning the motor speed down (turn the knob on the control marked ‘M’ counterclockwise), can help reduce hand dryer noise. Call us with your serial number and we can determine the best course of action for you.

Hand Dryer Distributor Questions

Can I get price and availability?

The answer will depend on the distributor, model, quantity, competition, etc.

What can my customer do to make the XLERATOR hand dryer quieter?

All XLERATOR models operate at 65 to 75 decibels with a .8” standard nozzle (black) but can jump to over 90 decibels if hands are perpendicular to the air stream and held extremely close to the air outlet. Our free 1.1” noise reduction nozzle (gray) lowers the decibel level of an XLERATOR 9 dB by reducing air deflection noise but increases the dry time by approximately 3 seconds. In addition, adjustable speed and sound control is included in all XLERATOR models. The control allows owners to adjust the speed and sound of the unit to their liking.

Are your hand dryers hygienic?

Yes, hand dryers are hygienic. Excel Dryer is committed to manufacturing hygienic, sustainable, and cost-effective hand dryers. Read more about hand dryer hygiene here.

What can my customer do about the water getting on the wall and floor?

The majority of water evaporates while people dry their hands with an XLERATOR/XLERATOReco/ThinAir hand dryer; however, some water droplets can get on the wall and floor. The ADA-compliant recess kit (40502) for XLERATOR/XLERATOReco hand dryers will help to keep water off the wall and floor. The black (89B), white (89W) and brushed stainless steel (89S) wall guards fit securely below an XLERATOR/XLERATOReco/ThinAir hand dryer to protect walls. If water on the floor beneath a high-speed, energy-efficient hand dryer ever becomes an issue for any of our customers, we encourage them to put an anti-microbial floor mat below the hand dryer.

How can I help my customers determine the ROI of switching from paper towels to one of your hand dryers?

Our Cost and Environmental Savings Calculator gives people an opportunity to calculate how much money they can save, how quickly they can achieve their payback and how much they can reduce their environmental impact by switching from paper towels to the XLERATOR/XLERATOReco/ThinAir. Calculate the cost of hand dryers and compare it to paper towels cost.