Designing Every Detail of the Customer Journey

As an up-and-coming sandwich franchise expanding across the Northeast, Hot Table Panini understands that every part of the customer experience matters, including the restroom. Hot Table Panini standardizes on smarter restroom solutions by investing in touchless restroom technology that prioritizes cleanliness, operational efficiency, and sustainability while creating a better overall guest experience.

Their decision reflects broader industry trends uncovered in a global survey conducted by leading marketing research firm MetrixLab, which found that 80% of people surveyed would not or might not return to a restaurant with a dirty restroom. For Hot Table Panini, those findings reinforced the importance of maintaining a clean, modern, and efficient restroom environment.

After switching from paper towels to XLERATOR^® Hand Dryers, Hot Table Panini achieved up to a 95% cost savings while reducing maintenance, waste, and labor. The results were so successful that the franchise standardized on XLERATOR dryers across future locations.

As the company continued to grow, Hot Table Panini further elevated the restroom experience by incorporating the D|13 Integrated Sink System featuring the XLERATORsync^® Hand Dryer into several new restaurants. The all-in-one system allows guests to wash, rinse, and dry their hands in one place for a cleaner, more seamless restroom experience.

Sustainability also played an important role in the company’s decision-making process. A Life Cycle Assessment (LCA) found that Excel hand dryers can reduce a facility’s carbon footprint by up to 94% compared to even 100% recycled paper towels, while also lowering water consumption, fossil fuel use, and overall emissions.